Business Intelligence Program management in Financial Services

The Business Intelligence program at Isabel consists of a number of main project iterations.

The first two increments concerned mainly the actual Isabel-platform usage & the expected product usage by customers, next to delivering a detailed insight on the customers of Isabel in terms of various segmentations based on a complexity of business rules within a challenging context.

For obvious reasons the BI program and corresponding roadmap is reviewed and thereby re-defined on a frequent basis.

Other important information domains and projects delivered are: product integration, a corporate objectives dashboard, an integrated churn & value based model, service calls, various Zoomit related domains and several divisional dashboards.

At the same time, a BICC (Business Intelligence Competence Center) was defined and set up.