The Business Intelligence program at Isabel consists of a number of main project iterations.
The first two increments concerned mainly the actual Isabel-platform usage & the expected product usage by customers, next to delivering a detailed insight on the customers of Isabel in terms of various segmentations based on a complexity of business rules within a challenging context.
For obvious reasons the BI program and corresponding roadmap is reviewed and thereby re-defined on a frequent basis.
Other important information domains and projects delivered are: product integration, a corporate objectives dashboard, an integrated churn & value based model, service calls, various Zoomit related domains and several divisional dashboards.
At the same time, a BICC (Business Intelligence Competence Center) was defined and set up.