Integrated Performance Management in the Public Sector
Over recent years, De Lijn has deployed a large scaled data warehouse environment, currently serving over 300 users. The Business Intelligence environment on top of the data warehouse is used for reporting & analysis on subject areas like personnel behavior (driver productivity, employee sickness behavior, overtime worked, employee scheduling), ticketing information (both for operational and marketing purposes), vehicle operations (GPS data, driven kilometers, maintenance, fuel consumption, vehicle cost per vehicle age), financial data (budgets versus actual, subsidies from the government, money going to subcontracting…) and vehicle road accidents.