Competence
CRM Analytics: Leveraging Out-of-the-Box Reporting Solutions
What is CRM Analytics
CRM Analytics involves collecting and analyzing Customer Relationship Management (CRM) data to gain actionable insights that drive better business decisions. By using data from various customer-related sources, such as sales pipelines, customer profiles, and service interactions, and combining it with external data like market trends or social media feedback, organizations can uncover patterns, measure customer engagement, and make more impactful decisions in customer management.