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Key Performance Indicators: Developing, Implementing, and Using Winning KPIs
This book explains why many of the organizations that have turned to the balanced scorecard methodology of Kaplan and Norton have failed to reap the expected benefits of implementing performance management. David Parmenter clearly defines what ?key performance indicators? are and puts forward a twelve-step model for developing and using the correct KPIs to ensure that all of an organization's resources and efforts are focused on achieving its business strategy.