elementary™ - Service Desk
To streamline the support process for your vital analytical applications, we have a Service Desk in place where questions and incidents can be logged. These requests are handled by our application experts, within the Service Levels agreed in our agreement. The Service Desk Support Services span support from the functional process, over the application built in your BI or CPM technology of choice, the data- and master data-uploaded, to the software versions and potential bugs, the underlying database, operating system and hardware, where relevant.
Do not hesitate to contact us and get to know all the possibilities of our support services for IBM Cognos, Microsoft BI & SQL Server, SAP Business Objects (BI, Business Warehouse and BPC), Tagetik, Sigma Conso and Qlik.
Support customers can gain access to the element61 Service Desk here.